Testimonials & Case Studies
ART VAN FURNITURE
Art Van is a retail furniture chain of stores headquartered in Warren, Michigan. Although a Michigan based company, Art Van has expanded into Ohio, Illinois and Indiana recently and has also franchised 8 stores in the Midwest. Art Van has over 3,000 associates and operates a fleet of over 400 service and delivery vehicles.
CHALLENGES
As Art Van had worked diligently to keep up with technology, furniture trends, increased competition, customer’s perceptions and expectations and also employee needs; their uniform program had grown dated and stale. They wanted to upgrade the image they were projecting to their customers and to insure any new uniform program would also address comfort, functionality and durability. As with any needed business commodity, cost was going to be a consideration as well as insuring that any new supplier had a proven track record servicing accounts of their size and scope.
SOLUTION
Arrow first did a through needs assessment to familiarize ourselves with the job functions and daily activities of the Art Van employees in uniform. This allowed us to offer garment selections that were best suited for both employee comfort and style but would also offer those which would be most durable.
Arrow then examined the best way to expedite delivery to all the various Art Van locations and in the most cost effective manner. Building the customized website for Art Van was instrumental in streamlining Arrow’s uniform program. By allowing their employees to go online and order their own uniforms it significantly lessened the time Art Van management dedicated to this task. The online ordering also allowed Art Van to monitor employee spend, track deliveries & help manage their corporate expenditure.
OUTCOME
Art Van’s decision to utilize Arrow Uniform has proven to be a great success. The synergy between Art Van & Arrow in the initial choice of the apparel options and in the design of their customized website, was instrumental in a revamping of their corporate image program. By creating a website where Art Van employees can order their own uniforms, Arrow has streamlined and expedited both the ordering and delivery of the uniforms. Arrow was able to demonstrate significant cost savings both in product and delivery.
Since the program’s inception Arrow has continued to offer new options in style, color and fabrics that Art Van can weave into their existing image program as they become available. The combination of Arrow’s electronic services, a dedicated service team and our hands-on daily communication with Art Van allows Arrow to provide Art Van with the total uniform service program they were searching for.
