Q: Where do I go to access the Apparel & Safety Gear Program?

A: www.arrowuniform.com/suddenlink

Q: Who are my contacts at Arrow Uniform?

A: If necessary, please contact one of the following individuals:

Brian Dorris
National Account Manager
brian.dorris@arrowuniform.com
Cell Phone: (419) 205–7219

Robin Bonham
National Account Administrator
robin.bonham@arrowuniform.com
Hotline: (313) 299-5337

Natalie Desana
Internal Support Manager
customer.service@arrowuniform.com
Hotline: (313) 299-5119

Q: Who do I contact to obtain a user name and password to access the website?

A: Send an e-mail to customer.service@arrowuniform.com and copy your regional administrative representative:

Q: Who should I contact with questions about the Apparel & Safety Gear Program roll out?

A: Please contact your National Account Manager.

Q: What should I do with my current apparel?

A: Please continue to wear your current apparel. Place your new orders with Arrow based on your location’s image and needs.

Q: What should I do if I have an urgent or special order now or in the future?

A: Arrow will be working with Suddenlink to accommodate urgent and special needs. Please contact your National Account Manager when these situations arise.

Q: What if I need to place my order by phone?

A: Please contact your dedicated Internal Support Manager who will work with you to ensure your order is placed.

Q: What is the difference between the three options I see when I log into the website?

A: Suddenlink Preferred Garments - Core items by position which allow a consistent branded look. These garments have been identified as ordered most often by representatives from your region.

Other Options - Additional options by garment category which are available if the Suddenlink Preferred Garments does not meet all your needs.

Corporate Mall - Image based garments by category designed to complement your program. These are special, personal items not part of your everyday uniform program. You will need to use your credit card to purchase items in this category.

Q: What should I do if I need or want an item not shown on the website?

A: Check the websites on the apparel & safety gear program additional options document. If you find the item you are looking for there, contact your Internal Support Manager to add the additional items to the other options section of the website. In the event you still cannot find what you are looking for, please contact your National Account Manager who will assist in finding the exact garment or an equivalent alternative.

Q: How do I confirm my garment sizes, colors, and embroidery options sizes?

A: Garment Sizes are shown in your shopping cart and the end of the sku as shown below (highlighted section):

234180 V-Neck Wind Shirt
SKU:Suddenlink234180-BIRCH-S

11141 Black Thread Left Chest Embroidery
PT20 Mens Dura Kap Work Pants
SKU:SuddenlinkPT20KH-30-30

Q: Which logos are available from the site?

A: The available logos are the Suddenlink standard green and blue, white and black. These logos apply to preferred/other options and the corporate mall.

Q: What if I need to add a new logo?

A: First, make sure you have internal approval from Suddenlink prior to requesting any new logos. New logos will be created by working with your Internal Support Manager. Please contact them to make Arrow aware you need a new logo. It is important to discuss if this is going to be a permanent option for your location or a one-time/occasional need. After you have discussed with your internal account manager you will need to send them a JPEG image of the logo along with size, color, and location specifications.

Q: What if my shipping address is not in the drop down menu?

A: All shipping addresses available on the site are locked. You will need to contact your Internal Support Manager to add your shipping address.

Q: What if I need to update a shipping address for my login?

A: Please contact your dedicated Internal Support Manager.

Q: What about shipping address for the personal account I created?

A: Personal accounts allow you to create and change your shipping address.

Q: How long will it take for my uniform purchase to arrive?

A: Fully approved and finalized orders placed prior to 3:00 P.M. eastern will go into Arrow’s order processing system the next business day. From that point, most orders ship out within 2 ½ weeks. If you have not received your order within three weeks of the order processing date, or if you want an update prior to this date, please call your Internal Support Manager. If you need rush processing of an order please also contact your Internal Support Manager.

Q: Who should I contact regarding the status of a current order in process, special deliveries needs, billing, or general inquiries related to my orders?

A: Please contact your dedicated Internal Support Manager.